GoHighLevel November 2025 Part 1: Gift Cards, Video & More
November 2025 brought transformative updates to GoHighLevel, introducing Gift Cards for e-commerce, Video Testimonials for reputation management, Python and PHP SDKs for developers, and critical infrastructure improvements for phone systems and shipping management. These updates empower agencies across the USA, Europe, and Australia with enterprise-grade tools for monetization, compliance, and automation.
Gift Cards: Complete E-Commerce Monetization System
GoHighLevel launched a comprehensive Gift Cards system in Labs (November 20, 2025), enabling agencies to sell, send, and redeem gift cards across all payment channels.
Gift Card Product Creation
Agencies can create Gift Card products with:
Gift card name, description, terms & conditions with redemption link option
Expiry date (applies to all Gift Card Orders, optional)
Custom artwork and branding with gradient creation tools
Multiple denominations support with per-denomination inventory
Automatic taxes using Gift Card tax category (optional)
Categorization with Categories (optional)
Preview before creating gift card
Gift Card Products can be edited, archived, or deactivated anytime. When deactivated, Sell and Send actions disable immediately, and dedicated checkout links stop working.
Important notes:
Inventory definition applies individually to each denomination (100 quantity with 2 denominations = 200 total gift cards)
Only automatic taxes with fixed category available
Gift Card created on final process step
Selling Gift Cards
Gift cards can be sold through:
Dedicated Gift Card Checkout Link (unique per product)
Embed Code for website integration
QR Code for in-store displays, print campaigns, or app sharing
Existing Checkouts: Funnels (one-step and two-step), Forms, Payment Links, Invoices, Store, Calendar Payments, Websites
Customer purchase flow:
Choose denomination from available options
Select Buy for "Yourself" or "Someone Else"
"Someone Else" captures recipient + purchaser details (receipt to purchaser, gift card to recipient)
Select immediate or scheduled delivery
Complete payment in Live or Test mode
Critical test/live mode rules:
Gift Cards purchased in test mode can only be redeemed on test checkouts. Gift Cards purchased in live mode can only be redeemed on live checkouts. Cross-mode redemption not supported.
Sending Gift Cards Directly
Agencies can send gift cards directly to customers without payment:
Choose customer from existing list
Add personal message (use "Write with AI" for drafting)
Deliver via Email, SMS, QR link (via email), or PDF (via email)
Schedule delivery for future date
View preview of communication content with gift card details
Gift Cards issued via "Send" appear under Gift Card Orders but not in general Payments → Orders list. Currently available in Live mode only. Can only send 1 gift card to 1 customer per flow. Sending impacts inventory.
Gift Card Redemption
Customers can redeem gift cards at checkout on:
Funnels
Forms
Payment Links
Invoices
Store checkout
Calendar payments (where applicable)
Any checkout using Stripe, NMI, Authorize.net, Square
Redemption process:
Customers enter Gift Card number at checkout
Remaining balance shown instantly
Can cover full amount (if balance ≥ order total & products are one-time)
Can cover partial amount with remaining charged to another payment method
Transactions show "Gift Card Balance Used" entry
Subscription handling:
If subscription product in cart, system collects additional payment method even when gift card covers full initial charge (due to future billing requirements).
Current limitations:
Gift card option available only if at least 1 gift card product created and sent/purchased
Cannot be used on upsell purchases
Cannot be redeemed via Upsell flow
image credit:GHL Ofifcial
Management & Access Points
Gift cards managed through:
Payments → Gift Cards → Gift Card Products: Create, edit, archive, deactivate, sell, or send
Payments → Gift Cards → Gift Card Orders: Track issued Gift Cards, view balances, open order details
Dedicated Sell checkout link/embed/QR under each Gift Card Product → Sell section
Dedicated Send under each Gift Card Product → Send section
Dedicated Send under each Gift Card Product → QR Code → Issue Gift Card
Gift Card Order Details
Each Gift Card Order displays:
Purchaser info
Recipient info
Denomination
Expiry date
Remaining balance
Status (Scheduled, Active, Inactive)
Hidden Gift Card number (visible in order details)
Delivery method and schedule
Roadmap Features
Coming soon:
Gift card redemption on off-session payments
Sending gift cards in Test mode
Order-level validity separate from product-level expiry
Control where gift cards redeemable (per checkout, product, variant)
Partial vs full redemption settings
User permissions for creation, issuing, redemption
Dedicated customer balance check link
Usage transaction history log
Breakout of amounts in exports
Gift card triggers and actions for workflows
Public APIs, triggers, actions
Mobile app & POS support
Video Testimonials: Authentic Customer Reviews
GoHighLevel introduced Video Testimonials in Labs, enabling agencies to collect authentic video reviews from customers.
Access: Once enabled in Labs, find under Reputation → Video Testimonials.
image credit:GHL Ofifcial
Key capabilities:
Capture authentic customer stories in their own words and faces
Integrated within HighLevel platform
Streamline reputation management workflow
Collect video content directly from customers
Video Testimonials complement existing reputation management tools by adding visual authenticity to customer reviews. For GoHighLevel agencies managing reputation for service-based businesses across USA markets like medical spas, real estate agencies, and coaching businesses, video testimonials provide more compelling social proof than text reviews.
image credit:GHL Ofifcial
Trust Centre & A2P Experience Revamp
GoHighLevel completely revamped the Trust Centre and A2P registration experience (November 19, 2025), making compliance registration clearer and more accessible.
New Trust Centre Design
image credit:GHL Ofifcial
Before:
Trust Center page was fragmented with separate product cards and minimal context. Information about A2P, CNAM, SHAKEN/STIR, and Voice Integrity spread across tabs.
Now:
Redesigned Trust Center introduces modern, unified interface that visually groups all trust products in one clear, well-structured view. Each product card highlights core value proposition (compliance, verification, caller trust) with crisp descriptions, actionable "Start Registration" buttons, and links to detailed resources.
Improved A2P Registration Flow
image credit:GHL Ofifcial
A2P registration improvements:
Guided, step-by-step registration with contextual tips and examples
New Submission Review step to verify all details before submitting
Interactive tooltips and inline guidance across every step
Visual aids for EIN, address, and consent examples
Cleaner design system for consistency
Enhanced Business Profile Registration
Before:
Dense forms with limited clarity, often causing incorrect submissions.
Now:
Structured sections with inline instructions, live tooltips, and visual reference examples for tax ID, address, and contact information, making compliant data entry simple and foolproof.
Campaign Registration Improvements
image credit:GHL Ofifcial
Before:
Static, text-heavy forms offering little clarity on compliance expectations.
Now:
Improved tooltips, visual best practices, checklist for best practices guiding users to complete TCR compliant A2P campaign submissions.
Submission Review Screen
Before:
Users submitted directly after data entry with no verification.
Now:
Dedicated Submission Review screen lets users confirm every detail before submitting, reducing avoidable rejections and resubmissions.
Why This Matters
Benefits:
Fewer rejections and faster approvals
Real-time guidance on compliant input
Clarity at every step from EIN entry to opt-in setup
More confident, transparent registration process
Coming soon:
Join a Support Call (live help directly inside flow)
Video Walkthrough (quick in-product visual guide)
Python & PHP SDKs: Developer Integration Simplified
GoHighLevel released official Python and PHP SDKs with full OAuth 2.0 automation, dramatically simplifying app development for the App Marketplace.
image credit:GHL Ofifcial
Full OAuth 2.0 Automation
The SDKs fully automate OAuth 2.0 across:
All app installation scenarios (sub-account, bulk agency, automated future installation)
Daily token refresh on expiry
Uninstallation scenarios
Database-agnostic design enabling preferred database connection
Token management automation
Developer Experience
SDK features:
Supports all public APIs with sample code snippets in every API doc
Fully automated SDK generation (evolves automatically as APIs evolve)
Detailed documentation with install guide, getting started, session storage, webhook integrations
Dedicated repo for example projects
Abstracts OAuth 2.0 complexity away from developers
Resources:
Getting started with SDKs: marketplace.gohighlevel.com/docs/oauth/GettingStartedSDK
HighLevel Python SDK: marketplace.gohighlevel.com/docs/sdk/python
Example Python Project: github.com/GoHighLevel/ghl-sdk-examples/tree/main/python
HighLevel PHP SDK: marketplace.gohighlevel.com/docs/sdk/php
Example PHP Project: github.com/GoHighLevel/ghl-sdk-examples/tree/main/php
The SDK aims to reduce support tickets for HighLevel by abstracting OAuth implementation complexity. For n8n automation experts and GoHighLevel workflow builders developing custom integrations, these SDKs eliminate weeks of OAuth debugging.
image credit:GHL Ofifcial
App Marketplace Enhancements
Sell on Marketplace for Snapshots
New "Sell on Marketplace" action streamlines snapshot listing:
Access from Account Snapshots → three-dot menu
Opens guided modal in active developer session
Provide App Name; system pre-sets Snapshot listing configuration
System generates and displays Marketplace link immediately
Before:
Get link via Share Snapshot → copy → switch to Developer Portal → create app → configure listing → enable Snapshot module → paste link
Now:
One in-flow action handles app setup, listing configuration, and delivers link. No manual back-and-forth.
image credit:GHL Ofifcial
Private App Install Limits
New 5-agency cap per Private app (November 18, 2025):
5-Agency cap per Private app, installs after 5 blocked until app is Public
Real-time status on each Private app: OK (≤3) · Approaching (4) · Blocked (>5)
Callout: At limit (5) = last allowed install; next install blocked
Counting rules: each unique Agency = 1; bulk installs count as one
Doesn't count: HighLevel Test Orgs, reinstalls to already-counted Agencies
Applies to:
All new apps created on and after November 18, 2025. Does not apply to legacy Private apps created before November 18, 2025.
Important:
Current installs continue to function when hitting cap. Bulk/CSV installs count as one unique Agency. Reinstalls to same Agency do not add to count. If switching back to Private after going Public with 5+ installs, new installs remain blocked.
Private App Install Limits keep Private apps scoped to focused pilots, reduce operational and security risk, and nudge refinement before broad release.
E-Commerce Shipping Enhancements
Zipcode Filter Selection for Shipping Zones
New zipcode filtering capabilities for precise shipping control:
Limit Shipping by Zipcode checkbox when creating/editing shipping zone
Enter ZIPs using: single codes, comma-separated codes, wildcard patterns
Real-time validation detects invalid or duplicate ZIPs
Supports only alphanumeric entries and trailing asterisk (*) for wildcards
Prevents invalid characters, empty fields, improper wildcard placement
image credit:GHL Ofifcial
Implementation
Setup process:
Navigate to Payments → Settings → Shipping & Delivery → General/Custom Profile → Shipping Zones
Create or edit zone and enable "Limit Shipping to Specific ZIP/Postcodes"
Enter ZIPs, multiple entries, or wildcards as needed
Save changes - zone now active only for matching postcodes
Important notes:
Wildcards (*) can only be used at end of valid entry (e.g., 56*)
Duplicate or invalid entries not allowed
If no valid ZIPs entered after enabling restriction, zone cannot be saved
If entered ZIP doesn't match any configured zone, shipping for that zone not applied (not blocked)
During checkout, orders automatically matched with zones based on entered ZIP or wildcard patterns. Shipping Zones overview displays all included/excluded ZIPs below each zone with wildcard entries clearly shown.
Payments Dashboard Revamp
Complete redesign of Payments Dashboard with modern interface and performance improvements:
Modern Interface: Easier to read and navigate reports
Faster Load Times: Improved dashboard performance for smoother experience
Localization Support: Dashboard automatically adapts to account language
More Accurate Reporting: Summary tab moving to new backend system next month for precise data
All-New SaaS Tab: New SaaS reporting section launching next month with deep insights into MRR, churn, reactivation, customer trends
Calendar Integration Reliability
Gentle Nudges for Disconnected Integrations
If calendar or video conferencing tool integration disconnects, users receive gentle prompts on Day 1, Day 3, Day 7, and Day 14.
Features:
No more than 4 nudges per disconnection event (prevents notification fatigue)
After Day 14, notifications stop automatically
Once user reconnects, all pending reminders cancelled
Notification channel(s) (email, SMS, push) depends on user notification settings
Configure via My Profile > Notifications > Calendar Notifications
Benefits:
Helps users stay connected without manual checking
Prevents missed bookings or missing meeting location links
Honors communication preferences by using only opted-in channels
Reduces support reach outs tied to calendar, events sync, video conferencing issues
Prospecting Tool: Virtual Business Fix
GoHighLevel fixed Prospecting Tool handling for virtual and service area businesses (November 15, 2025).
Critical fix:
When researching virtual or service area businesses, open business in Google Maps and copy full browser URL (not "Share" link from Maps page).
This update ensures Prospecting Tool accurately processes virtual businesses without physical addresses, critical for agencies prospecting remote service providers, consultants, and online businesses.
Resources: ideas.gohighlevel.com/prospecting-tool or [email protected]
New Templates Release
GoHighLevel released 17 new templates and 1 snapshot in first half of November:
2 Google Ad templates: Appliance Technician, Influencer Marketing Agency, Legal Mediation Services, Travel Insurance Cover, Weight Loss Coach
2 Facebook Ad templates: Food Delivery
3 Funnel templates: AI-Powered Assistant, Cloud Monitoring, Software Platform
1 Form template: Mediation and Arbitration Services Contact
1 Email template: Mental Health
1 Survey template: Tax Accounting Market Analysis
5 Social templates: Commercial Property Inspector, Food Delivery & Logistics, Phone Repair Services, Vacation Lodge
1 Snapshot: Title Company
Strategic Implementation for USA, Europe & Australia Agencies
Gift Cards Implementation by Industry
Medical Spas (USA - California, Florida, New York):
Implement Gift Cards for treatment packages, skincare products. Use scheduled delivery for special occasions. Leverage custom branding with medspa colors.
Real Estate Agencies (USA - Texas, Florida, California):
Offer gift cards for home staging, moving services, home inspection services. Partner with local service providers.
Coaching Businesses (USA - Chicago, Austin, Dallas):
Create gift cards for coaching sessions, course access, group programs. Enable corporate bulk purchases for team development.
E-Commerce Stores (Europe - UK, Germany):
Implement zipcode shipping filters for regional restrictions. Use gift cards for customer loyalty programs.
Service Businesses (Australia - Sydney, Melbourne, Brisbane):
Deploy Video Testimonials for social proof. Use Gift Cards for service packages and referral programs.
Developer Strategy
For n8n automation experts building GHL integrations:
Use Python SDK for serverless automation workflows
Use PHP SDK for WordPress plugin integrations
Leverage automated token management for production reliability
Build custom marketplace apps with streamlined snapshot selling
Compliance Strategy
For agencies managing phone systems (USA priority):
Complete A2P registration using new Trust Centre experience
Use Submission Review screen to verify all details before submitting
Leverage inline tooltips and visual examples for EIN and address
Reduce rejection rates with guided step-by-step registration
Frequently Asked Questions
How do Gift Cards work with subscriptions?
If a subscription product is in the cart, the system will always collect an additional payment method even when the gift card covers the full initial charge, due to future billing requirements.
Can I sell gift cards in test mode?
Gift Cards sold in test mode can only be redeemed on test checkouts. Currently, direct sending of gift cards is only available in Live mode.
What happens when I hit the Private App 5-agency install limit?
Existing installs continue to function. New installs are blocked until the app is made Public or until you reduce the number of installed agencies.
How do I enable Video Testimonials?
Video Testimonials must be enabled in Labs. Once enabled, access via Reputation → Video Testimonials in your account.
What's the difference between Python and PHP SDKs?
Both SDKs offer identical OAuth 2.0 automation and API support. Choose based on your development stack preference and existing infrastructure.
How do zipcode wildcards work in Shipping Zones?
Wildcards can only be used at the end of a valid entry (e.g., 46* matches 46000, 46001, etc.). They must be alphanumeric with trailing asterisk only.
Will calendar disconnection notifications overwhelm users?
No. Maximum of 4 nudges per disconnection event (Day 1, 3, 7, 14). Notifications stop after Day 14 or immediately when user reconnects.
How does the new A2P Submission Review screen help?
It allows you to verify all details before submitting to TCR, significantly reducing rejection rates by catching errors before submission.
Summary: November 2025 Part 1
November 2025 delivered game-changing features for GoHighLevel agencies:
Gift Cards system enables complete e-commerce monetization with multi-channel redemption
Video Testimonials provide authentic social proof for reputation management
Python & PHP SDKs simplify marketplace app development with full OAuth automation
Trust Centre revamp makes A2P compliance registration clearer and faster
Zipcode filtering enables precise shipping control for e-commerce
Private App limits improve marketplace security and quality
Calendar disconnection nudges prevent missed bookings
Payments Dashboard revamp delivers modern interface and improved performance
These updates position GoHighLevel as the premier platform for agencies managing e-commerce, reputation, compliance, and developer integrations across USA, European, and Australian markets.
Ready to implement November features in your agency? AI2Flows specializes in GoHighLevel CRM automation, n8n workflow building, Gift Card setup, and compliance consulting for agencies across the USA, Europe, and Australia. Schedule a consultation to discover how these updates can transform your revenue streams and operational efficiency.
